Leadership Skills Lacking in Over 50% of US Managers

According to a recently published survey, the majority of workers in the U.S. find their bosses likeable, but feel the management within their companies have room for improvement.

When asked to rank which qualities their boss best exhibited, likeability took the top spot among U.S. workers, followed by leadership, honesty, fairness, patience and loyalty.

Although leadership ranked second, just less than half of workers polled (49%) thought their managers exhibited strong leadership skills – a sobering data point reinforcing the need for renewed focus on leadership development.

Among other key findings from the survey are:

•Motivation & Mentorship Lagging: Only 24% of employees polled felt that their manager displayed motivational skills, and the same number noted that their supervisor failed to mentor and explain the choices made from an organisational perspective.

•Career Growth Continues: The majority of workers surveyed (66%) still feel that their manager promotes work and career growth internally – an important element to ensuring strong retention and engagement as the economy turns around.

•Leadership Is Remaining Honest About Economic Climate: 75% of employees trust their manager to be honest about their job security, and 77% agree that their supervisor should be candid about the company direction.

Regardless of how the economy is fairing, it's mission critical that organisations look inward and consistently review how their employees perceive the actions being made by supervisors and management. Employees that feel underappreciated and unmotivated are less productive and will be the first to leave once the job market shows signs of improvement. Developing strong leadership – at all levels of an organisation - is essential to solve this problem effectively and improve employee morale and retention.

Here are some thoughts for organisations looking to improve leadership development:

•Focus on identifying and developing leaders in critical roles at all levels of the organisation. It is essential for organisations to develop their leadership talent beginning with emerging leaders who may be in their first managerial roles and continuing through more senior high potentials and succession candidates. This comprehensive focus on development drives a culture of leadership excellence and improved performance throughout all levels of management.

•Ensure that leadership development efforts are aligned with specific business objectives and strategies. Leadership development activities should reinforce strengths and close skill gaps to enable leaders to bring their own performance and the performance of the teams they lead to the highest level of effectiveness in ways that are aligned with the evolving needs and goals of the business.

•Implement development approaches, such as executive coaching, that reinforce sustainable behaviour change. Development investments must drive a positive impact on the business in a method that can be sustained over time. Effective executive coaching is a strategic way to help management gain vision while continuing to expand skills.
 
For more, see - http://www.prnewswire.com/news-releases/lee-hecht-harrison-survey-finds-strong-leadership-still-lacking-in-the-workplace-82679982.html

Leadership Skills Lacking in Over 50% of US Managers

Business Leader becomes Sports Leader

To David Brandon, leadership is about fostering integrity and character, eliminating divisiveness and encouraging hard work.

That leadership style - including a strong grasp of branding principles - provides a framework for how the outgoing Domino’s Pizza CEO is likely to run the University of Michigan’s athletic department. Brandon, speaking to reporters recently, said he would emphasise an intense work ethic and values as fundamental qualities necessary to improve the athletic department. And Brandon's business colleagues said in interviews that his comments fit with his general leadership philosophy.

Brandon formed his leadership philosophy from his days as a Wolverine football player for Bo Schembechler to his 11 years as CEO of Ann Arbor-based Domino’s. Brandon understands that U-M’s athletic success - or lack thereof - bears significant implications for the university’s educational reputation. After U-M won the national championship in 1997, for example, applications to the university rose by 22 percent.

“It provides an enormous benefit and has a huge impact on the Michigan brand,” Brandon told reporters. “I really view it as somewhat of a selling point for the University of Michigan.”

Brandon’s leadership qualities were born when he won three Big 10 championships as a backup quarterback for Schembechler in the 1970s. “He surrounded himself with terrific people," Brandon said of Schembechler. "I learned that from him. He recruited character and integrity. I learned that from him, and I translated that to the way I conduct my business career."

Business Leader becomes Sports Leader

Improving Workplace Communications for Improved Results

Take a read at these communication tactics for a hospital  Emergency Room and think about how they might translate into your leadership style in business for improved staff performance and results:

• Tactic #1: Rounding for Outcomes – Rounding for outcomes is the consistent practice of asking specific questions one-on-one of staff and patients to obtain actionable information. It enables a leader to play offense, not defense.

Rounding on staff is the single best way to raise employee satisfaction and loyalty and ultimately attract and retain high performing employees. Rounding on patients improves clinical outcomes, promotes patient safety, and increases efficiency in the ER.

• Tactic #2: Key Words at Key Times – Use Key Words at Key Times in the ER so patients know why you are doing what you are doing, to be compliant with regulations, and to ensure consistency in communications to reduce patient anxiety and increase safety.

Use key words for pain, plan of care, and keeping patients informed (duration) since these match patient priorities in the ER. Choose a few key words and key times and then use them with every patient every time. Be relentless!

• Tactic #3: Patient Post-Visit Phone Calls – Post-visit (discharge) phone calls improve clinical outcomes, increase patient satisfaction and market share, reduce complaints, and decrease costly and unnecessary re-admissions. They save lives.

Improving Workplace Communications for Improved Results

Leadership - Building a Strong Corporate Culture

Positive Leadership™ is a proprietary leadership strategy which helps organisations and leaders (at all levels within the organisation) excel under pressure. Positive Leadership™ aligns closely with business strategy to drive higher levels of performance across an organisation.

Positive Leadership™ brings people together around a shared purpose and empowers them to step up and lead in such a way as to create value for all stakeholders. Those who embrace Positive Leadership™ are authentic and passionate individuals whose work is shaped by a strong, ‘values-based’ foundation.

Research has shown that organisations which are ‘value-driven’ fundamentally increase their prospects of high performance. Organisations that take the trouble to ensure that their values are shared widely are those most likely to achieve long term commercial and social sustainability.

Leaders today should be spending a lot of time trying to build the organisation's culture. One of the essential tasks of leaders is to inspire people—but it isn't just to inspire people individually, it's also to create a framework in which people can communicate and collaborate. Having a strong corporate culture is one of the best ways to do that.

For more on how businesses can benefit from thinking broadly about society, see - http://online.wsj.com/article/SB10001424052748703414504575001442544795652.html

Leadership - Building a Strong Corporate Culture

Arrogance is the Mother of all Derailers

Derailed, Five Lessons Learned from Catastrophic Failures of Leadership, studies a number of CEOs who had been fired by their boards in recent years. While these individuals often had performed brilliantly in the past, they failed catastrophically in the jobs from which they were fired. They were like the engineers of huge freight trains who ignored critical warnings and went off the rails. Most of these individuals were ultimately fired, not because of a lack of competence, but rather a lack of character. A big lesson learned …“Arrogance is the mother of all derailers.”

One of the most revealing tests of a person’s character is power. We see in the six failed leader profiles in Derailed that power, in many cases, became self-serving. The “trappings” of power often tell a lot about character. Bob Nardelli created a nine car personal parking area for his cars underneath Home Depot’s corporate office. His private elevator went from his personal parking area straight to his private office on the top floor of the building without stopping on other floors.

While a failure of character can manifest itself in many ways, the most foundational and most self-destructive is arrogance. Just as humility seems to be at the epicenter of leadership effectiveness, arrogance is commonly at the root of a leader’s undoing…and ours. The specific derailers that rendered the profiled leaders incapable of continuing in their positions varied, but there is an underlayment of arrogance in every one of their derailments.

Arrogance takes many forms. The most rudimentary is the self-centered focus that fosters a belief that 'I am central to the viability of the organisation, the department or the team'. The resulting dismissiveness of others’ contributions is inevitable. When arrogance blossoms into hubris, a sense of entitlement results. “This place can’t function without me, and I deserve special perks.” Arrogant leaders also seem to eschew feedback so beneficial to any leader. They become “truth-starved.”

Nardelli became known for arrogance and an alienation of the people he needed most. Regardless of Nardelli’s vision for the company, how could he ever achieve his objectives without the alignment, commitment, and loyalty of the Home Depot employees? The big lesson is that no matter how brilliant, charming, strategic, or commanding in presence a leader is, the consequences of a failed character are extraordinarily disabling and will bring down even the strongest among us.

Effective leaders must set direction, gain alignment among diverse constituencies, risk change, build high-performing teams, achieve results, go the extra mile and endure ungodly stress. To be enthusiastically followed, leaders must also be guided by an inner compass that fosters trust on the part of their followers. That compass is character.

Arrogance is the Mother of all Derailers

Why is Leadership so Important?

Understanding the importance of leadership is the key to your business success.

Leadership has so much influence in our lives because so often it determines whether we enjoy a particular experience. The US Army Leadership manual, FM 6-22, expresses the importance of leadership well:

'A leader is anyone who inspires and influences people to accomplish organisational goals; they motivate others to pursue actions, focus thinking, and shape decisions for the greater good of the organisation.'

Since we spend the majority of our day participating in some event influenced by a coach, teacher, or other leader, the person in charge has a significant impact on the experience. Consider any new activity or recall youth sports. The ability of the coach (leader) to inspire and motivate influences our interest and desire to stay involved.

When leaders are passionate and influence us in a positive way, we get excited and want to continue our involvement.

How important is leadership to you? Life is short -- why participate in an activity if we don't enjoy it, and if we participate, why not do so with all of our energy?

Leadership is about communicating and building teams so that everyone works together. The importance of leadership is a key ingredient to successful businesses and championship teams. Teams that have this synergy tend to be the ones on top.

Can you learn to lead?

The short answer is yes. It is hard work, but much easier if you are willing to set aside your ego, serve others, and strive to make your organisation a better place than when you arrived.

Find a good example; a coach, a teacher, or someone who made an impression on you as an effective great leader. Read everything you can about successful leaders with these key areas in mind and consider the following questions:

Leader

A leader is someone you trust and is knowledgeable, but not all knowing; speaks with purpose, but listens well; sets the example and lives the corporate values everyone is expected to follow.

Why do some people attract followers and others do not?

Can you learn to attract followers?

Teamwork

Teamwork establishes an environment that allows everyone to feel that they can be a part of something greater.

What is the importance of teamwork in your business?

Do you feel you are in an environment where you will be able to learn and grow?

Communication

Communication is about creating new or better awareness; achieving a common understanding.

What is the importance of communication in your business?

Does your team share the same values and support a common vision?

Leadership is a continual journey. When you understand the importance of leadership, you seek ways to improve and build teams who communicate well.

What is your definition of leadership?

Why is Leadership so Important?

Debriefing as a Key Element in High Performance Leadership

The importance of debriefing in the high performance environment is an important element of the Positive Leadership model. The leader's role at the centre of the performance cycle, is key to delivering desired results.

‘Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organisational objectives. It is the fuel that allows common people to attain uncommon results.’ ~ Andrew Carnegie

Debriefing in an organisation is an important way for the organisation's employees to learn new skills as individuals, as a team and as managers. This article discusses some of the ways in which your organisation might benefit from different methods of debriefing to enhance the lessons that apply to your organisation.

Consider the fact that there are at least four possible means by which one can debrief. Alone, each of these methods has singular utility but they are most successful when combined as an overall strategy for turning an employee's learning experience into an organisational lesson.

These methods are:

• Debriefing with oneself
• Debriefing with a team
• Debriefing with a client
• Debriefing with peers

Debrief with oneself

Before taking your learning experience to a wider audience, it is important to go through your experience with yourself. This type of debriefing consists of asking yourself questions about the learning experience and keeping notes. In this way, you not only prepare yourself for sharing the experience more widely, but you also learn about the experience at a deeper level for yourself and hopefully also take this chance to reflect on how you might approach things differently next time if the learning experience was more of a negative one.

Questions that you might ask yourself include:

• What did I learn?
• What lessons can I extrapolate from this experience to bring to the organisation?
• What was good about this learning experience?
• What was bad about this learning experience?
• How can I build on both the negative and positive aspects of this experience?

Debrief with a team

Select the appropriate organisational team people who will benefit from your learning experience and who can expand upon its import for the rest of the organisation. Initially, tell the team about the experience and about what you learned. However, this time you should also aim to elicit team responses to how they perceive the learning event and how they see its applicability to the organisation. The team should be made up of individuals who are able to address issues that have been raised and come up with solutions, actions and outcomes.

Debrief with the client

In a situation involving a client, the ability to ask the client about the experience is invaluable. This time, frame the questions using "we" and genuinely seek answers from the client that can help to improve both the client's experience and the working patterns and deliverables of your organisation. This is not meant to be a confrontational exercise but is a genuine attempt to come to grips with areas of weakness in your organisation and they may well be areas that nobody has considered before or has only danced around. Finally, clients appreciate being asked, so this does a great deal for building a strong relationship.

Questions that you might consider asking the client include:

• Did we do a good job for you this time?
• If not, why not and how do you feel we could have made this a better experience for you?
• Are there particular areas that you feel need greater attention?
• What did you like about your experience with us?
• Is there any particular activity or event that you believe is superfluous to the achievement of a good outcome?

Debrief with peers

Peers in your profession are also bench markers and innovators. They are watching you and you are watching them. Touch base through networks and exchange ideas and thoughts over recent learning experiences in a broad manner that does not breach client or organisational confidentiality. You can, and should, share experiences with peers. Some may have answers to problems that you are facing; some may appreciate your answers to problems that they are facing. Developing strong relationships even within a competitive context is vital to ensuring that all clients are receiving the best advice, skills and up-to-date information, so it pays back for all of you.

Questions that you might consider asking include:
• Why did you resolve X problem in that way?
• Did you see any additional benefits doing it like that as opposed to the traditional way?
• Would you recommend doing X again?
• Do you think it would have had to same outcome if you had done Y?
• Have you had any thoughts about developing Z instead?

Keep a record of debriefing

Unless you debrief for personal reasons, it is always a good reason to keep file or notebook records of debriefing sessions. That way you, your team and your organisation can continue to learn from past lessons and the discussions surrounding these experiences. It will also help you to better recall what each of your clients expects of you in the future and gives you a good indication of how your client's organisation operates and the types of expectations under which that organisation may be working.

Learn from the debriefing

Don't just stick the notes in the bottom drawer. Pursue the lesson actively and put into practice what you have learned. If you, your team or your organisation generally needs extra skills or a change in direction, start implementing the things that need to be done to achieve this. Book yourself into a conflict management course, book team members into an updating seminar on the industry in which you work or make proposals for changes in direction about the ways that things are done, produced, manufactured and delivered within your organisation. Use every debriefing session to build upon the last, to continuously strive for improvement from the individual level to the wider organisational community.

Don't forget that a "client" should be a very broad concept. Even organisations that do not traditionally consider client relations to be a top priority are dealing with clients; for example, a government department has members of the public and members of the department and other departments who can be viewed as clients. A writer at home has readers as clients. There is a client somewhere in all lines of work.

Things You'll Need

• A team
• Time set aside specifically for debriefing
• Record-keeping to ensure maintenance of corporate knowledge.

Remember the four key questions in any debriefing:

1. What was I trying to achieve?
2. What did I achieve?
3. If there is a gap between 1 and 2, what caused the gap?
4. What am I going to do to close the gap? 

Debriefing as a Key Element in High Performance Leadership

What Motivates Staff?

According to a recent McKinsey survey, three non-financial incentives (led by 'praise and commendation from immediate manager') are more effective motivators than the three highest ranked financial incentives. For more, see - https://www.mckinseyquarterly.com/Motivating_people_Getting_beyond_money_2460

What Motivates Staff?

What Does a Positive Leader Look Like?

The Positive Leadership model of leadership integrates things that people acquire - skills and competencies - and things people develop: values and attributes, with desired results, all of which are capable of being evidenced in situations of pressure.


Positive Leaders:

• aspire to leadership yet maintain humility;

• find mastery in a few areas but value many;

• have a core set of beliefs but embrace the many beliefs of others;

• have clear views and yet are open to the views of others;

• can set a specific direction but have the ability to adapt and adopt;

• have a deep moral structure but hesitate to judge others (as bad or good) too quickly;

• have a wide repertoire of behaviours all of which are authentic;

• speak with their own voice even if representing the position of others;

• embrace paradox with certainty of purpose.

By contrast, failing leaders assume they are the means of success rather than being part of it. The failure results from:

• not using talent and abilities around them;

• directly or indirectly discouraging bad news;

• behaving inconsistently with what they say and with espoused values.

Natural leadership shows up throughout life. People can and do develop into leaders that others will choose to follow. Leadership “competencies” - things that effective leaders do - can be learned. So, true development work must parallel skill or competence acquisition. The result of addressing both is integrity and authenticity.

How do you identify people who are going to make a success of the job?

Looking for the best and the brightest is a good predictor of management, not of leadership success. We should be identifying people who seek development opportunities and grow from them: people who have the ability and desire to learn about self, values and our mental models of the world. Coaching and mentoring have an important role in helping leaders find authenticity.

What Does a Positive Leader Look Like?

Never Waste a Good Crisis

Given the natural cynicism of the British, it was easy to get out the sandbags and put up defences as the UK went into recession. No doubt it will prove more difficult to come out of it. But make no mistake, we are on the road to recovery. The question is how businesses will behave at this critical time.

In the good times, organisations grow flabby, comfortable and perhaps a little complacent. But recessions provide an opportunity to get back into shape. No matter how big or small your business, it is a time to put right all the profligacy and excess from the boom.

By excess, we mean the likes of exorbitant hires that go wrong; the launching of products that wouldn’t be touched in the lean times; fuelling advertising and marketing campaigns with little regard for return on investment; expanding into territories that haven’t been researched or experienced; or moving into unnecessary and expensive new buildings.

With a recovery ahead, we stand in a transition phase in which few people will resist changes, be they regulators, consumers or your staff. After all, in the teeth of a recession, tough decisions must be made and everyone knows that. With this in mind, never waste a good crisis. Don’t let the opportunity slip to make all the positive changes you have been thinking about but have not been brave enough to implement.

Far too many businesses have become obsessed with tactical cost-cutting, which is often unsustainable and has the corrosive effect of breathing low morale into the workforce. Whether savings are made by doing away with training and development or slashing marketing budgets, it is clear that these measures can only work in the short term.

The answer is to reinvent your business. Start listening to your customers and frontline operators and you will immediately know what the real problems are and how they should be fixed. And if listening to customers is step one on the road to recovery, step two is acting on that information. Businesses can do so much more for their customers and people in a recession than they can in the good times, yet few do.
One of the oldest of adages about corporate culture – that the way staff are treated is the way they will treat customers – has not been lost on the smartest organisations.

Asda has two principles. The first is to offer everyday low prices to everyone. The second is to ask everybody that applies to join the Asda team, “do you love people?” If the answer is no, applicants progress no further.

To sum it up, companies that create positive experiences will reap rewards in the upturn. On the road to recovery, optimism must be a force multiplier. The most lethal combination is a pessimist and a recession. Those that will come out of recession first will be those who act like they can. They will gravitate towards an opportunity, praise their people and continue marketing aggressively. After all, businesses get the recovery that they deserve.

Never Waste a Good Crisis

Determination

Determination is one of the values of Positive Leadership.

Here is the story of Jim Abbott, a man who has battled the odds his entire life. Despite being born with only one hand he was the 15th baseball player to ever make a professional debut in the Major Leagues. His baseball achievements include the Sullivan Award (best amateur athlete in the United States), male athlete of the year for the 1988 Olympic Games and many awards at the University of Michigan, including the Jesse Owens Athlete of the year.

He is an inspiration to all that meet him or have followed his career. More than his no-hitter, his 13 strike out game, a seven game winning streak, overcoming an eleven game losing streak, Jim Abbott became a great baseball player and a great person. He learned to overcome adversity and be an inspiration to those around him.

Determination

Helping Leaders Excel Under Pressure

Central to the Positive Leadership philosophy of enhancing the performance of leaders under pressure is the belief that learning is the skill that underpins all others.

We work with high perfomers to help them understand their character, their thinking preferences, and their learning styles - we do this in order to help them Learn to Practice and identify when their Learning Cycle might "stall". Once high performers are aware of how their preferences and natural strengths can serve and inhibit them, we then work on Practicing to Compete - at this stage we might explore "Building Pressure in Practice", "Building Resilient Self Confidence" or "Decision Making Under Stress". Once we've improved the quality and effectiveness of practice and the tranference of skills into the decision making environment, we work on Competing to Win - here, we "Find Your Performance Edges" and "Establish Your Performance Routine".

For more information on how we help leaders excel under pressure please contact: gavin.hastings@positiveleadership.co.uk

Helping Leaders Excel Under Pressure

Influence

Influence is one of the values of Positive Leadership. All Black captains have influence and inspire followers:

Influence

Team Spirit

Team Spirit is one of the values of Positive Leadership. The New Zealand All Blacks are the epitome of this value:

Team Spirit

You've Got to Work Hard to Win

Hard Work is one of the values of Positive Leadership:

You've Got to Work Hard to Win

Determination

One of the values of Positive Leadership is Determination. These athletes embody the spirit that 'impossible is nothing':

Determination

Mental Toughness

'The most important attribute a player must have is mental toughness.' - Mia Hamm

One of the values of Positive Leadership is Mental Toughness.

There are seven characteristics of mental toughness in the Positive Leadership model. They are a set of behaviours and beliefs about yourself, your work, how you interact. A person who is mentally tough looks at competition as a challenge to rise up to rather than a threat to back down from. Like physical skills, mental toughness can be learned through quality instruction and practice.

The seven characteristics are:

1. Competitive
2. Confident
3. Control
4. Committed
5. Composure
6. Courage
7. Consistency

Mental Toughness

Seize Your Leadership Day: Ann Mulcahy, John Chambers And Jacqueline Novogratz

Here are three great interviews with much to learn.

First up is Anne Mulcahy (http://www.nytimes.com/2009/03/22/business/22corner.html?_r=2&th=&emc=th&pagewanted=all), chairwoman and chief executive of Xerox Corporation, a company that she took over on the brink of extinction and turned around. “In 2002 this company lost almost $300 million, and by 2006 we were making over $1 billion.” Now that’s a turn around!

When asked what the secret was, Mulcahy said, “It isn’t a secret sauce. It’s actually fundamental communications, in terms of your ability to really get out there and be with your people, tell a story. People really have to begin to believe in a story to get passionate about the direction the company is going in, which hopefully you’ve been able to do through the way you articulate it, simplifying the complex so that people can get their arms around it and see how they can make a difference. There’s nothing quite as powerful as people feeling they can have impact and make a difference. When you’ve got that going for you, I think it’s a very powerful way to implement change.”

Next is a video interview with John Chambers of Cisco Systems (http://www.washingtonpost.com/wp-dyn/content/video/2009/03/25/VI2009032500990.html?hpid=topnews). The dot com bomb blasted Cisco and Chambers brought it back. In the interview Chambers talks about managing in this downturn, how collaboration is the next phase of management style, change, and identifying market transitions. He also discusses how business leaders need to “earn back” public trust, how he is adapting the company and why he’s “far from a perfect leader.”

Finally is a great McKinsey print and video interview with venture philanthropist Jacqueline Novogratz (http://www.mckinseyquarterly.com/Women_and_leadership_Learning_from_the_social_sector_2336)

“As a venture philanthropist, Acumen Fund’s Jacqueline Novogratz leads entrepreneurial projects across the globe—many of which put women at the helm of emerging local businesses. In this video interview, she discusses her experience developing other women leaders, the way they have shaped her own approach to leadership, and the different leadership cultures she sees at play in the public and private sectors.”

Seize Your Leadership Day: Ann Mulcahy, John Chambers And Jacqueline Novogratz

Failure

Resilience is one of the values of Positive Leadership. Here is what Michael Jordan has to say about 'failure':

Failure

Confidence

In these videos, Roger Federer and Thierry Henry talk about the importance of Confidence, one of the primary Positive Leadership values:

Confidence

Mental Toughness

Mental Toughness is an important Positive Leadership value. Here is what Roger Federer has to say about the role of mental strength in winning:

Mental Toughness

Hard Work

Hard Work is one of the key values of Positive Leadership. Here is what Roger Federer has to say about being at your best every day.

Hard Work

The Best of Us

The objective of the IOCs 2007/8 promotional campaign was to communicate the key Olympic values of Excellence, Friendship and Respect to a global youth audience. These are also Positive Leadership values.

The Best of Us

Passion

Passion is another of the values which underpins the Positive Leadership model. Listen to what basketball superstar, LeBron James has to say about Passion:

Passion