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LEADERSHIP IS A PROCESS OF SOCIAL INFLUENCE, WHICH MAXIMISES THE EFFORTS OF OTHERS TOWARDS THE ACHIEVEMENT OF A SHARED GOAL.

Sunday, July 10, 2011

Positive Leadership: How to deal with people who think they are performing in an acceptable manner


What to do about it: Provide everyone who reports to you with ongoing and timely feedback.

As you do, remember:
  • The goal of feedback is to help employees succeed by reinforcing effective performance and redirecting ineffective performance.
  • Feedback should be based on specific, observable, and verifiable data and information.
  • Feedback should be given as close to the occurrence as possible.
  • Feedback should be a two-way process. Be sure to solicit the employee’s input on why his or her performance is good … or lacking.
  • Feedback should include a discussion of the potential impact of continued good or deficient performance.
  • Feedback should never include threats or promises.


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