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LEADERSHIP IS A PROCESS OF SOCIAL INFLUENCE, WHICH MAXIMISES THE EFFORTS OF OTHERS TOWARDS THE ACHIEVEMENT OF A SHARED GOAL.
Thursday, October 21, 2010
Celebrating the start of the basketball season, with Mike Krzyzewski, Duke University Men's Basketball Coach:
Conflict avoidance is a common trait of most corporate workplaces. But, steering clear of disagreements and leaving things unsaid creates unnecessary complexity and needless anxiety. To get better at confronting conflict constructively, follow these three steps:
- Reflect. Ask yourself whether there are times you should've spoken up but held your tongue. Do you avoid certain types of conflicts?
- Get feedback. Ask trusted friends and colleagues how they perceive your readiness to engage in constructive conflict. They might see patterns that are less obvious to you.
- Experiment. You don't have to change overnight. Try pushing back on a request or speaking up in a meeting and see how it goes. Preface your comment with an admission that you are working on getting better at conflict. This will help demonstrate your sincerity.