It's a very black-and-white upbringing: you win, everybody's happy; you lose, no one's happy. I learned to avoid the peaks and valleys—you're going to have days you win, days you lose, and you have to manage them the same.
It created a sense of urgency that we need to change faster ... It also helped me understand leadership, because it was a situation where we had to [deal with both] the shareholder battle going on and keeping the company operating. It was a process that opened my eyes, and Nelson and I are very good friends now. I talk to Nelson frequently, more at my instigation than his.'