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LEADERSHIP IS A PROCESS OF SOCIAL INFLUENCE, WHICH MAXIMISES THE EFFORTS OF OTHERS TOWARDS THE ACHIEVEMENT OF A SHARED GOAL.
Thursday, June 23, 2011
“If you are all alone at the top, you are not a leader. You are a hiker.” John Maxwell
No one creates success alone. To win in business, you must win with people. Running over people will only get you so far. To create true and lasting success you must nurture and invest in your people. Here are 3 essential ways to do this.
Care about them - The main question every employee in every organisation is asking is, “Do you care about me; can I trust you?” Employees want to know if you care about them. If you do, they will be more likely to stay on the bus and work with you. Employees are more engaged at work and will work at their highest potential when their manager cares about them.
Develop a relationship with them - Author Andy Stanley once said, “Rules without relationship lead to rebellion.” Far too many managers and leaders share rules with their people, but they don’t have a relationship with them. So what happens? The people rebel and they disengage from their jobs and the mission of the team. To develop a relationship with your employees, you need to build trust, listen to them, make time for them, recognise them and mentor them.
Appreciate them - The main reason why people leave their jobs is because they don’t feel appreciated. For example, Doug Conant, the CEO of Campbell Soup, has written more than 16,000 thank-you notes to employees in the past seven years and created a very positive business in the process. It’s as easy as saying (or writing) “Thank you.”
It’s a simple truth: When you care about your employees and the people you work with, they are more likely to stay with you and work harder, with more loyalty and greater positive energy. In turn, they are more likely to share their positive energy with your customers, thus enhancing service and the bottom line. The greatest customer-service strategy has nothing to do with customer service, but it has everything to do with how you treat your employees. If you model great service, they will provide great service.
Remember, leadership is not just about what you do, but what you can inspire, encourage and empower others to do. Instead of running over the people in your team/organisation, invite them along with you and engage them to help you create an amazing and successful ride.