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LEADERSHIP IS A PROCESS OF SOCIAL INFLUENCE, WHICH MAXIMISES THE EFFORTS OF OTHERS TOWARDS THE ACHIEVEMENT OF A SHARED GOAL.
Tuesday, September 17, 2013
Tom Peters uses an example from the healthcare industry to highlight the importance of listening.
According to Tom, "the single most significant strategic strength that an organisation can have is not a good strategic plan, but a commitment to strategic listening on the part of every member of the organisation."