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Driven by the belief that the traditional management model—built to serve control-obsessed managers rather than to support customer-obsessed employees—was broken, Vineet launched a series of experiments in promoting transparency, opening up the realm of strategy to all employees, and reversing accountability so managers served frontline employees.
During his tenure, HCLT grew from 30,000 to 85,000 employees and from $750 million to $6.3 billion in revenues. In this keynote from the inaugural MIX Mashup, Vineet unpacks his adventures in inverting the pyramid and distributing the work of leadership. It’s a master class in reinventing a large, traditional organisation and a short course in how to launch a management experiment.
