What It Takes to Be a Remarkable Leader

If you want to uderstand the success of Silicon Valley and the leadership that Valley VC's provide to the world of technology, please watch this fascinating lecture from one of the doyens of the venture capital world, John Doerr:

What It Takes to Be a Remarkable Leader

How a Leader's Emotions Affect Workplace Performance

What if you could change the behaviour of your team or workgroup just by changing how you feel during the day? How about if as a leader, you could actually improve your team’s performance merely by shifting your emotions?

There is evidence that a leader’s emotions can influence others’ emotions. Now, research indicates the effect of a leader’s emotions go one step further. How you feel can impact workgroup performance, for good or ill.

A recent article in the Academy of Management Journal noted that a leader’s emotional tone interacts with the workgroup environment in specific ways which either improve or inhibit team performance.

The key to how your emotional attitudes will affect others lies in what type of environment you are working in. Angry leaders in low stress environments tend to see a positive performance result when they display anger. Workgroup members are most often able to identify the source of the anger as relating to poor performance and become motivated to work harder.

An interesting thing happens when deadlines loom, or the environment becomes stressful. Under such conditions, team members are much less likely to be able to differentiate the angry response as independent of the environment. They end up taking offense at the display of anger and become less motivated to perform for the manager’s or team’s benefit.

This is tricky stuff. Why? Because it means that managers must be able to read the environment accurately, and manage their own emotional displays intentionally - not always an easy thing to do, especially when stakes are high. When to be hard-nosed and when to be supportive become important factors influencing how well your team does.

Note that this doesn’t mean you have to display a happy attitude all the time. In fact, in situations where the stakes are low, sometimes your display of frustration will motivate folks to work harder. If you are going to display displeasure though, you need to be careful and intentional. Here are some guidelines.

Check your emotions at the door. Easier said than done, right? The first step to effectively managing your emotions is to become aware of them. Are you angry, frustrated, sad? Or are you excited and happy? The key is to identify these before the team interaction so you don’t need to act on them.

Read the environment. A key contributing factor to the performance variation regarding a leader’s emotional display is the environmental influence. Is your team having a light day and relaxing even though there is a project on the table? Or is there an immediate deadline essential to success? Is the team relaxed or stressed?

As best you can, act intentionally. Emotions can be highly influential of our behaviour. However, if you have paused to consider your own emotional state, and then taken the time to consider the environment, you can then make an intentional emotional shift. The team that is relaxing may respond to a stern lecture. The team under stress will likely respond better to a happy, supportive chat.

While this appears to be a simple three step process, it is considerably more difficult than it seems. This type of behaviour requires a high degree of emotional and social intelligence - and some good learning, training and practice.

This research isn’t condoning angry outbursts in a work setting. We need to be respectful and considerate with our colleagues. However, in our view, a positive leadership style will trump punishment and consequences over the long term in any organisation.

Knowing your own emotional state and the emotional environment of your team provide useful data you have about how your team is likely to respond and perform at different times. Teams are powerful precisely because they are interactive and interdependent, not only in their work but in their emotional and social domains as well. As a leader, you have a great opportunity - and responsibility - to guide these interactions for the benefit of your organisation.

How a Leader's Emotions Affect Workplace Performance

Why Ants Are Great Team Players

“Ants don’t worry, they operate like a fantastic team, they accept obstacles and deal with them in a positive manner, they don’t complain and remain positive. An ant doesn’t work on emotion, is proactive and always chooses the ant role.”  Dave Brailsford, Team Sky

For more on how Team Sky is building a winning team, see - http://www.timesonline.co.uk/tol/sport/more_sport/cycling/article6922458.ece

Why Ants Are Great Team Players

Making Tough Decisions

Leaders often need to make hard decisions.

As one client said “by the time something reaches my desk, that means it’s really hard. Because if it were easy, somebody else would have made the decision and somebody else would have solved it. So typically, if something’s in my folder, it means that you’ve got some very big, difficult, sticky, contradictory issues to be wrestled with.”

Yes, it can be lonely at the top. But it doesn’t always have to be. There are times when a leader may want to involve others in the decision making process.

There are five ways a leader can do this. None of them are “right” or “wrong” – it all depends on the degree of involvement required and how quick the decision needs to be made:

1. Tell

“I want to inform you of a decision I’ve made and give you an opportunity to ask any questions.”

2. Test

“I’m thinking of choosing option A to solve the problem – what do you think?”

3. Sell

“I’m thinking of choosing option A to solve our problem – let me convince you why I think it’s a good option.”

4. Consult

“I need to select an option, and would like your input on which to choose.”

5. Consensus

“We need to make a decision, and I’d like us to make the decision together.”

If a decision needs to be made right away – and little involvement is needed, then the “Tell” method is perfectly appropriate. Examples of when this method might be used include emergencies or trivial matters, where the leader does not want to waste everyone’s time.

Generally though, the more buy-in needed, the more time it usually takes to make a decision.

There are pros and cons for each option. Obviously, the ones requiring less involvement are faster. However, with little involvement, there is little buy-in and commitment, and a missed opportunity to incorporate multiple perspectives.

Again, each of these options has it’s time and place. The important thing is for a leader to be clear with the group which option is being used. This helps set the right expectations and informs people how they need to prepare. When a leader bounces back and forth between options and doesn’t tell the group, it confuses and frustrates the team – as well as the leader.

Consensus will provide the highest degree of involvement, collaboration, and commitment. However, if mismanaged, attempting to reach a consensus decision can turn into the meeting from hell.

Making Tough Decisions

Are Leaders Made or Born: Hard Work vs Talent

Are Leaders Made or Born: Hard Work vs Talent

What do M&S and Chelsea Have in Common?

What do M&S and Chelsea have in common?



Jeff Randall gives you the answer in his piece in today's Daily Telegraph -

http://www.telegraph.co.uk/finance/comment/jeffrandall/6664637/If-Britains-got-talent-why-are-we-being-run-by-foreigners.html

Here's how he concludes his commentary on why, if Britain's got talent, we are now being run by foreigners!

'But here's a thought. If, contrary to jingoistic intuition, an influx of foreign management is really a boon to Britain, why stop there? Why not clear out the muppets who are running British politics and replace them, too, with imported talent? The Canadians have done an impressive job in cutting massive deficits, how about their poaching their leader? Just imagine – we could trade Gordon Brown for Stephen Harper. It seems like a good deal to me.'

What do M&S and Chelsea Have in Common?

Building a 'Leaderful' Team

Dr. Richard Ian "Ric" Charlesworth, M.D., was on the Australian hockey team for five Olympic Games, two of them as captain. He was also part of the team that won the World Cup in 1986. For more than a decade, many considered him the world's best hockey player. After his playing career ended, he went on to be head coach of the Australian women's hockey team, which under him won almost every top hockey contest in the world, including the Champion's Trophy, the World Cup, the Olympics and the Commonwealth Games.

As a coach he has been a revolutionary in his way of building winning organisations, by developing what he calls the "leaderful team," in which every player is prepared, technically and psychologically, to step up to lead--or to step back to support, as needed. The idea is to maximise the potential contribution of every team member in a way never before attempted in sport.

Forbes magazine recently interviewed Ric Charlesworth in two sessions: "How Hierarchies Do Harm" and "How You Can Develop A Leaderful Team" :

http://www.forbes.com/2009/11/16/charlesworth-hierarchy-hockey-leadership-ceonetwork-managing.html?partner=leadership_newsletter

and

http://www.forbes.com/2009/11/23/charlesworth-hierarchy-leaderful-leadership-ceonetwork-managing.html?partner=leadership_newsletter

The articles are well worth reading.

Building a 'Leaderful' Team

Links Between the Lack of Positive Leadership and Stress in the Workplace

A recent study (2009) into 'The Impact of Managerial Leadership on Stress and Health Amongst Employees' by Anna Nyberg of the Karolinska Institutet (Stockholm) reported that:

“… significant associations were found between Dictatorial leadership and lack of Positive leadership on the one hand, and long-lasting stress, emotional exhaustion, deteriorated SRH [self-reported general health], and the risk of leaving the workplace due to poor health or for unemployment on the other hand.”

For more, see - http://diss.kib.ki.se/2009/978-91-7409-614-9/thesis.pdf

Links Between the Lack of Positive Leadership and Stress in the Workplace

Thanksgiving Thank You's

In the spirit of Thanksgiving, we would like to share with you the benefits and power of two simple words. THANK YOU.

They are two words that have the power to transform our health, happiness, athletic performance and success. Research shows that grateful people are happier and more likely to maintain good friendships. A state of gratitude, according to research by the Institute of HeartMath, also improves the heart's rhythmic functioning, which helps us to reduce stress, think more clearly under pressure and heal physically. It's actually physiologically impossible to be stressed and thankful at the same time. When you are grateful you flood your body and brain with emotions and endorphins that uplift and energise you rather than the stress hormones that drain you.

Gratitude and appreciation are also essential for a healthy work environment. In fact, the number one reason why people leave their jobs is because they don't feel appreciated. A simple thank you and a show of appreciation can make all the difference.

Gratitude is like muscle. The more we do with it the stronger it gets.

In this spirit here are 4 ways to practice Thanksgiving every day of the year.

1. Take a Daily Thank You Walk - Take a simple 10-minute walk each day and say out loud what you are thankful for. This will set you up for a positive day.

2. Meal Time Thank You's - On Thanksgiving, or just at dinner with your friends and family, go around the table and have each person, including the children, say what they are thankful for.

3. Gratitude Visit - Martin Seligman, Ph.D., the father of positive psychology, suggests that we write a letter expressing our gratitude to someone. Then we visit this person and read them the letter. His research shows that people who do this are measurably happier and less depressed a month later.

4. Say Thank You at Work - Doug Conant, the CEO of Campbell Soup, has written over 16,000 thank you notes to his employees and energised the company in the process. Energise and engage your colleagues and team by letting them know you are grateful for them and their work. And don’t forget to say thank you to your clients and customers too.

Happy Thanksgiving!

Thanksgiving Thank You's

Expressing Gratitude for Your Colleagues

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.” John Fitzgerald Kennedy

Thanksgiving is a time to reflect on those things for which we are most grateful. And as a leader you know that it is important to express your gratitude - not only on key holidays - but regularly when the situation warrants. Although a simple “Thank You” can go a long way, you should always be on the lookout for additional opportunities to show your colleagues just how much you appreciate them and their daily contributions.

Here are a few suggestions of practical ways that you can express your gratitude for your colleagues:

Provide public praise for a job well done. Whenever a colleague performs exceptionally well, you should always acknowledge their accomplishments and celebrate their successes in front of their colleagues. To do so shows just how extraordinary the performance was and how much you appreciate the outstanding effort.

Offer to cover when a day off is needed. Do you have a colleague who has been working at maximum capacity? Show your appreciation (and your compassion) by offering to cover while he/she takes a much-needed break.

Lend a helping hand in return. Whenever a colleague helps you with an assigned project or lightens your administrative load by taking on additional tasks, thank them and then take action to find a way to reciprocate.

Give your undivided time and attention. Individuals feel most appreciated when their thoughts and opinions are heard and acknowledged. Show your gratitude by carving time out of your schedule to get to know your colleagues and provide them with your full focus and attention.

Present opportunities for growth and development. Show your colleagues that you appreciate and care about them by seeking out ways to help them learn and grow. Can you delegate an assignment that would provide a new learning experience? Do you know of a training programme that would expand their technical knowledge? A great way to show gratitude to your colleagues is to personally invest in their success.

As you look forward to Thanksgiving, take a look around you and ask yourself what you can do to express your gratitude to your colleagues. Seize the moment and show your colleagues how much you appreciate them and their continuous contributions.

Expressing Gratitude for Your Colleagues

Leadership Lessons from the past 18 months

The economic crisis and the entanglement of so many trusted financial-services firms have shaken our confidence in business leadership. The failure of expectations has been widespread, severe, and rapid. That discredits past leadership practices — but what will replace them?

The quickest impact on leadership in business will probably be felt at the board of directors level. Driven by fear of the risks that have been exposed, board leaders will start by changing their own behaviours. Directors want more visibility into corporate practices and risks, and more data to directly verify more dimensions of corporate performance. They feel their positions are much more on the line, and they are starting to ask for the staff and capabilities to do more checking up, probing more deeply even in areas historically left to management.

Boards will revise formal governance structures, adjust team composition, and reconsider the personality and skills of the people placed in top positions. As always, they will respond to prevailing interpretations of recent history. In seeking a new form of leadership, boards will start with the oldest truths: Those in authority must have foresight, and they must lead by example. They must motivate and inspire on a moral basis, through aspiration as well as rewards and punishments. It is precisely this calm, considered, and ethical leadership, required to lead large numbers of people when the economy is tough, that seems to have been in such short supply recently.

Guided by their boards, many institutions will recommit to public responsibility. Trust and simplicity will become major selling points. Enterprises in banking or in business in general industry that can command greater trust or offer closer connections with their customers will enjoy substantial opportunities.

Many companies will also need to find structures and processes, both formal and informal, that challenge thinking and retain productive dissent. The leadership team form will be left intact, but its potential will be tapped in new ways. Teams will be populated with more diverse personalities, whose challenge will be to work together to set some new directions and renew moral leadership while paying closer attention to day-to-day execution.

These leadership team members will have to learn to recognise the power of the unknowable. We have found out the hard way that conceptual financial models, which seemed for a time to provide a new means of rapid growth, can actually obscure the underlying realities of the economic system. We now have some catching up to do as we recognise the failure of these models to comprehend and control the complexity and interdependence of our world. Leaders in financial services might do better if they understood that we human beings are all limited, that our best course is to accept that we are intrinsically prone to get things wrong, that we need to keep our wits about us, and that to succeed in the arcane world of finance, we need most of all to stay grounded in day-to-day reality.

We must promote leaders for whom doubt and uncertainty are simply a part of the human condition, not the enemy of action or a sign of weakness. They must tolerate questioning and doubt within their own organisations, and apply it productively themselves. We must make it an organisational habit to regularly challenge even what seems to be most obviously true, to remain open to different types of data, especially including direct experiential and “feet on the street” observations.

The makeup and management of executive teams may have to change. The evidence is clear that the most productive teams contain diverse people. Teams composed of people from a range of backgrounds outperform teams composed entirely of the so-called best and brightest, for example. And those who shrink from conflict or believe that only harmonious teams can be effective will also disapprove of the kind of open dissent that encourages better leadership and decision making. That is a different definition of productive teamwork than has been applied in the past.

If people recognise this, we should see improvements in the organisation and management of executive teams and boards. In composing teams, boards will tend to favour a diversity of characteristics, and they should guard against the drift toward homogenisation.

This type of governance structure is made even more necessary by the fact that only 25 percent of new ceo's today come from outside the company. Consequently, the outsider’s perspective is not coming from top executives. Many corporate leaders will thus need organisational innovations that provide visibility and challenge to management at quite detailed levels. The financial control function at most companies is an excellent and well-established example; this oversight arrangement can be extended to other corporate functions.

The most successful leaders of these newly transformed organisations will do one more thing distinctively well. They will set the overall purpose and mission of the organisation, not just its strategy. Indeed, they will often concentrate on corporate purpose or mission, leaving strategies to the executive team. We already know that companies with an articulated purpose that goes beyond simply the expediency of “making more money” have fared much better in the downturn. They will also fare better in the recovery. But this will depend on the temperament of leadership. If we are fortunate, the leaders who emerge this time will be honest, robust, and farsighted enough that their prevailing style will last for some time.

Leadership Lessons from the past 18 months

New Leadership Study Focuses on People-Led Economy

The demands of our new economy and opportunities to succeed will be much greater for business leaders who understand and foster a "people-led approach" in their organisations, according to a new study by the Forum for People Performance Management and Measurement.

The study, 'Leadership and the Performance of People in Organizations: Enriching Employees and Connecting People', points out that today's leaders must take into account the erosion of trust in management over the last few years and the changes in a workforce that is using technology to form personal connections both beyond - and within - the workplace.

"These enhanced connections should result in what the study's researchers call a 'constituent-based approach to leadership,'" says Michelle M. Smith, Forum president. "This approach successfully balances the needs of employees, consumers, shareholders and the community at large and ensures that their needs are met in an authentic and transparent manner."

Practicing a people-centred management and leadership style can pay off handsomely. According to the Forum study, companies practicing this approach have seen positive bottom line results in which value emerges for every constituent. They refer to this as the Human Value Connection.

The Forum for People Performance Management and Measurement (http://www.performanceforum.org/ ) is a research center within the Medill Integrated Marketing Communications graduate program at Northwestern University. A central objective of the Forum is to develop and disseminate knowledge about communications, motivation and management so that businesses can better design, implement and manage Employee Engagement initiatives inside and outside the organisation.

New Leadership Study Focuses on People-Led Economy

5 Ways to Manage Like a CEO

1.Focus on critical, trouble areas and leave everything else alone. Successful CEOs have learned to rapidly determine when a direct report or functional area is in trouble. Then, with laser-like precision, they go to work on determining what’s wrong and resolving the issue with all due haste. Because of the focus required, too many problem areas can spell trouble, which leads us to the next point.

2.Hire functional experts who are also solid, upcoming managers. The order and choice of words is critical here. You can mentor capable, upcoming managers, but you probably can’t teach them a functional expertise, nor should you or will you have the time. If they’re not eminently capable, you can end up with multiple critical simultaneous problems, which could be job or even career-ending.

3.Business comes first. Business and customers always, always, always come first. Now, that doesn’t mean you let morale get out of control or internal processes fall apart, but you must recognise that the primary function of the business is business, and that means customers and sales. Any manager who doesn’t get that is doomed to mediocrity and stagnation.

4.Manage up. A critical function of any manager is to provide his boss with what she needs to succeed, and in a manner that fosters a compatible and mutually beneficial relationship. And frankly, that goes for peers, too. If you sense your boss and peers are not getting what they need from you, meet one-on-one and ask. Successful CEOs work with their boards and other key stakeholders the same way.

5.Help to “manage the company.” This is a critical mindset that can make all the difference in your career. If you have a strong silo mentality - my group is all that matters - you will never move up. But if you always remember that one of your priorities is to help “manage the company,” then your chances are great increased. Why? That mindset gives you a broader perspective that will indeed help the company and be positively perceived by peers and executive management.

5 Ways to Manage Like a CEO

Leadership Lessons from the Military - For Women

1.Lead as you are. Some women think they have to act macho or talk in a deep voice. Forget it. The troops will appreciate it more if you behave like yourself.

2.Avoid emotional outbursts. As one drill instructor put it: “Save the drama for yo’ mama.” Never, ever cry at work.

3.Set higher standards for yourself than for others.

4.Don’t apologise for something that’s not your fault. Example: Never say “I’m sorry” when you interrupt a meeting. Say “Excuse me.” And when you do screw up, say you’re sorry once.

Leadership Lessons from the Military - For Women

So Whatever Happened to Command-and-Control Leadership?

One former RBS employee said the previous ceo had 'created a culture of fear.' New ceo Stephen Hester has a different and clear vision for the bank: "I have set out to drive very clearly a spirit of openness, transparency, disclosure, of blunt-speaking, thoughtfulness, and empowerment.."  http://news.bbc.co.uk/1/hi/business/8218043.stm

Is it any wonder that the RBS (pre October 2008) has become a seminal case study in poor leadership?

Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You’re going to lose all your good people. You’re not going to have people tell you the truth, and it becomes the tradition.

Command and control leadership is not culturally relevant anymore. Even if you look at generations who are coming up, the idea that you need somebody to tell you what to do and not think for yourself — that’s not today's culture. With that sort of manager or ceo, you’re not going to keep intelligent, inspired talent, because they want some form of entrepreneurial environment to be able to exercise their talent. Leaders need to challenge colleagues to be able to do that, not tell them to do something 'my way', especially when they might be able to do it better! Also, all organisations are significantly diverse today. Command-and-control isn’t the kind of corporate culture people want to be in anymore.

So Whatever Happened to Command-and-Control Leadership?

68 Rules? No, Just 3 Are Enough

William D. Green, chairman and ceo of Accenture explains:

'I once sat through a three-day training session in our company, and this was for new managers, very capable people who were ready for a big step up. I counted, over three days, 68 things that we told them they needed to do to be successful, everything from how you coach and mentor, your annual reviews, filling out these forms, all this stuff.

And I got up to close the session, and I’m thinking about how it isn’t possible for these people to remember all this. So I said there are three things that matter. The first is competence — just being good at what you do, whatever it is, and focusing on the job you have, not on the job you think you want to have.

The second one is confidence. People want to know what you think. So you have to have enough desirable self-confidence to articulate a point of view.

The third thing is caring. Nothing today is about one individual. This is all about the team, and in the end, this is about giving a damn about your customers, your company, the people around you, and recognising that the people around you are the ones who make you look good.

When young people are looking for clarity — this is a huge, complex global company, and they wonder how to navigate their way through it — I just tell them that.'

For more, see - http://www.nytimes.com/2009/11/22/business/22corner.html?pagewanted=1&ref=business

68 Rules? No, Just 3 Are Enough

What is the CEO's Role in Driving Performance Culture?

The CEO is responsible using her leadership qualities to inspire her direct reports and the organisation on how to look for ways to do things better. This aspect of corporate culture is fundamental to a performance culture.

All levels of the company need to understand that from the top of the company down, everyone is committed to addressing issues that hold people back from greater job satisfaction and higher levels of job performance. The CEO must guide the leadership team to remove artificial barriers that hold down performance such as misunderstandings, poor vision or direction and limited or no access to facts that drive the business.

Few people intentionally perform poorly when provided with reasonable training, equipment, work environment and motivation.

The CEO leader must be conscious of the whole picture and look beyond the traditional boundaries to see that her business (or department) is successful and that employees are excited about what they are doing and are onboard with the direction of the business.

What is the CEO's Role in Driving Performance Culture?

Effective Internal Communications Help Engage and Retain Top Talent.

Effectice employee communication is a practice that remains elusive for many businesses today. Yet getting it right goes far in keeping employees engaged and holding on to key talent.

As the economy continues to shift, keeping employees up-to-date on how the company is responding, and how they are affected, will help insure against their becoming demoralised and disconnected. Effective communication helps engage employees, and that has positive implications for productivity and the bottom line.

Here are the best practices of companies that are highly effective communicators, based on the 2009/2010 Watson Wyatt Communication ROI Study:

Communicate how business changes will affect employees. Sixty-two percent of highly effective communicators have clearly defined employee value propositions, which tell employees what to expect from the company and what the company expects from them.

Trust and train leaders to talk about change. Some 73% of highly effective communicators say managers are effective at supporting the executive management vision through their actions. Face to-face communications, such as town hall meetings or staff meetings, are preferred over social media or printed material when the conversation is about business change.

Use measures and metrics. Effective communicators are twice to three times more likely to have a documented communications strategy. A little more than half of the highly effective communicators are including more communication outcome metrics in their strategies. However, 43% of all respondents said they had no formal measures or assessments.

Generally, the best-performing companies plan communication strategically, like any other business area.

Effective Internal Communications Help Engage and Retain Top Talent.

The Top Companies for Leadership - 2009

These are the global businesses that are top of the 2009 Fortune Rankings in attracting, retaining and nurturing talent:

1 IBM
2 Procter & Gamble
3 General Mills
4 McKinsey
5 ICICI Bank
6 McDonald's
7 General Electric
8 Titan Cement
9 China Mobile Communications Corp.
10 Hindustan Unilever
11 Natura Cosméticos
12 Colgate Palmolive
13 TNT Hoofddrop
14 Deere & Company
15 Whirlpool
16 3M
17 Cargill 
18 Olam
19 Eli Lilly
20 PepsiCo
21 American Express
22 Lockheed Martin
23 Intel
24 Infosys
25 Fedex
 
For more, see - http://money.cnn.com/2009/11/19/news/companies/top_leadership_companies.fortune/index.htm

The Top Companies for Leadership - 2009

The Race for Top Talent

"Our board of directors spends an entire day on how we're developing our top leaders," says J. Randall MacDonald, HR chief at IBM. Despite working for the company most successful at leadership development -- and spending almost $700 million a year on it -- he knows the race never ends: "My lead over the competition is probably one-half of an inch."

The Race for Top Talent

What Business Can Learn From Elite Athletes

Have you ever wondered why some executives thrive under pressure while others wilt?

Peak performance in business is often thought of in terms of sheer intellectual capacity. However, in the same way that athletes achieve high performance in a holistic way, so business should veiw sustained high achievement by executives as a staircase of capacity building:

Physical Capacity - building endurance, promoting mental and emotional recovery.
Emotional Capacity - creating an internal climate that drives the high performance state.
Mental Capacity - focusing physical and emotional energy on the task at hand.
Spiritual Capacity - providing a powerful source of motivation, determination and endurance.

So if executives are to perform at high levels over the long haul, they have to train in the same systematic, multi-level way that elite athletes do. Companies cannot afford to address their employees' cognitive capacities while ignoring their physical, emotional and spiritual well-being.

For more information, please contact Gavin Hastings at Positive Leadership - gavin.hastings@positiveleadership.co.uk

What Business Can Learn From Elite Athletes

Becoming a Better Listener

Do you ever feel like other people are not on the same "wavelength" as you? Just being aware that every communication contains both "factual content" and "feeling content" can make a world of difference when it comes to getting the most out of your conversations with your team members.

Here are four easy steps to becoming a better listener:

1. Look for situations to practice not speaking. Try just listening to others and notice how often you have to stop yourself from speaking. The less you find yourself wanting to interrupt, the better listener you will become.

2. To improve your listening flexibility when another person is speaking, in addition to listening to the factual content ask yourself, 'What is this person feeling'?

3. Look for non-verbal messages such as body language, facial expressions and tone of voice to get in tune with the feelings behind the message. Try reflecting back what you are picking up with; You seem to be concerned about that. Or, You must be really pleased about that.

4. Restating in your own words what you have heard from your team members demonstrates that you really were listening, and when you add the feeling content, it shows that you care about them as well.

You hear what you listen for...what you are focused on. Focus on listening to understand—both the facts and the feelings. Your team members will notice your efforts to be a better listener and this will open up healthier interpersonal communication in your workplace.

Becoming a Better Listener

How to Lead in a Recession

Here are some simple but highly effective tools from Geoff Colvin of Fortune magazine:

1. Stand up and be seen. It's a simple yet powerful way for leaders to be effective. Warren Buffett raised his profile in this recession, reassuring investors and even helping to calm markets.

2. Steer the culture with stories. Southwest Airlines has always understood this, celebrating stories of employees who perform heroically for customers. Make sure the stories you repeat embody the culture you're aiming for as the economy recovers.

3. Upgrade your people standards. With high unemployment, you have an opportunity to raise the bar on whom you hire and promote.

For more, see - http://money.cnn.com/2009/11/09/news/economy/recession_leadership.fortune/index.htm?section=magazines_fortune

How to Lead in a Recession

Passion Matters

People running organisations often make a distinction between management and leadership - the former being mathematical and scientific; the latter being more artful and magical. While management can conjure compliance in a work force, it takes real leadership to drum up passion and enthusiasm. Sheryl Sandberg, COO of Facebook, does not claim to have all of the answers to effective leadership, but she believes trust and respect are necessities. Real vision needs purpose to elicit that kind of passion, and it must be able to transcend into the foreseeable future.

Passion Matters