Successful leaders know that if you treat your people right, great things happen.
Treating people with care and ensuring that the work environment is enjoyable, that people feel good about themselves and what they do, and their position in the company is key not only to the adaptation of the culture but also productivity and performance.
Employees who are treated with care and concern treat their customers with the same care and concern. Balancing people with process not only ensures performance and results, it inspires the kind of loyalty that boosts retention, loyalty, and work passion. Profit should never be the focus but rather the result of a taking care of your people.
This type of servant leadership is what leaders must focus on when: everyone is clear about where they are going; when policies, procedures, systems and leader behaviours cascade from senior management to the front line, and when the operational components of leadership are aligned. Servant leadership is about loving your mission, your customers and your people so that your people can be magnificent.
Southwest Airlines has been doing this for 40 years.
Southwest Airlines LUV Stories - 40th Anniversary from The Butler Bros on Vimeo.
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