CEO's say how you treat a waiter can predict a lot about character

Here is some interesting perspective on the importance of leaders displaying the right type of character, coupled with a list of Raytheon chairman and ceo Bill Swanson's so called 'Unwritten' Rules of Management -


http://www.usatoday.com/money/companies/management/2006-04-14-ceos-waiter-rule_x.htm 

In the Business 2.0 article that made Swanson's little book famous, they expounded on his rules and added the following:

1. You can't polish a sneaker.

2. You remember 1/3 of what you read, 1/2 of what people tell you, but 100 percent of what you feel.

3. Treat your company name as if it were your own.

4. When faced with decisions, try to look at them as if you were one level up in the organization. Your perspective will change quickly.

5. A person who is nice to you but rude to the waiter is not a nice person. (This rule never fails.)

6. When facing issues or problems that are becoming drawn out, 'short' them to ground.

CEO's say how you treat a waiter can predict a lot about character