“During critical periods, a leader is not allowed to feel sorry for himself, to be down, to be angry, or to be weak. Leaders must beat back these emotions.”
“It takes courage not only to make decisions, but to live with those decisions afterward.”
“Leaders have to give time for relationships. But more demands will be placed on their time as they become more successful. So if a person’s success is based on developing relationships, then they have to continually find new ways of getting it done.”
“In our program, the truth is the basis of all that we do. There is nothing more important than the truth because there’s nothing more powerful than the truth. Consequently, on our team, we always tell one another the truth. We must be honest with one another. There is no other way.”
“Every leader needs to remember that a healthy respect for authority takes time to develop. It’s like building trust. You don’t instantly have trust, it has to be earned.”
“In leadership, there are no words more important than trust. In any organization, trust must be developed among every member of the team if success is going to be achieved.”
“Too many rules get in the way of leadership. They just put you in a box . . . . People set rules to keep from making decisions.”
“The truth is that many people set rules to keep from making decisions. Not me. I don’t want to be a manager or a dictator. I want to be a leader—and leadership is ongoing, adjustable, flexible, and dynamic. As such, leaders have to maintain a certain amount of discretion.”
“Visualize a wagon wheel as a complete team. A leader might be the hub of the wheel at the center. Now suppose the spokes are the connecting relationships the leader is building with people on the outer rim of the wheel. If the hub is removed, then the entire wheel collapses. In a situation like that, if a team loses the leader, the entire team collapses.”
“When a leader takes responsibility for his own actions and mistakes, he not only sets a good example, he shows a healthy respect for people on his team.”
“There are five fundamental qualities that make every team great: communication, trust, collective responsibility, caring and pride. I like to think of each as a separate finger on the fist. Any one individually is important. But all of them together are unbeatable.”
“In leadership, there are no words more important than trust. In any organization, trust must be developed among every member of the team if success is going to be achieved.”
“A leader may be the most knowledgeable person in the world, but if the players on his team cannot translate that knowledge into action, it means nothing.”
“Leaders should be reliable without being predictable. They should be consistent without being anticipated.”
“A leader has to be positive about all things that happen to his team. Look at nothing in the past as failure.”
“Courage and confidence are what decision making is all about.”
“Leaders show respect for people by giving them time.”
“Encourage members of your team to take the initiative and act on their own.”
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