Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organisations with ever better work practices.
Drawing on inside accounts and case studies and academic research from a wealth of industries -- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare -- Sutton and Rao identify the key scaling challenges that confront every organisation.
They reveal how the best leaders and teams develop, spread, and instil the right mindsets in their people -- rather than ruining or watering down the very things that have fuelled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organisation, as well as show how to eliminate destructive beliefs and behaviours that will hold them back.
Robert Sutton is professor of management science and engineering in the Stanford Engineering School. His previous books include Good Boss, Bad Boss: How to be the Best...and Learn from the Worst, and The No Asshole Rule: Building a Civilised Workplace and Surviving One That Isn't. Huggy Rao is professor of organisational behaviour at Stanford Graduate School of Business, and the author of Market Rebels: How Activists Make or Break Radical Innovations.