If you are either announcing a change, or receiving direction
on change, here are ten key questions that need to be clearly addressed:
1. What is the change?
2. What business issue(s) is (/are) driving this change?
3. Why should we care?
4. How will this change help address these issues?
5. What alternatives were considered? What were the pros and
cons of each alternative?
6. Why must this change succeed?
7. Where does this change fit with other organisational
priorities?
8. How will people emotionally respond to this change, and
how should we acknowledge their feelings (the good or bad)?
9. What is the first action we need to take?
10. What are the milestones we will use to measure progress?
Take the time upfront to answer or get answers to these
questions and you should see a significant return on your time invested.
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