Don Soderquist is the founding executive of The Soderquist Centre for Leadership and Ethics and former chief operating officer of Wal-Mart.
Here are some of his insights on the importance of ethics and values in business leadership:
• Values are really the filters through which we process the decisions that we make — and it’s extremely important that we have good filters. Problems arise when not everyone has the same filters.
• If values are touted at your company but not put into practice, it’s even worse than if you hadn’t mentioned them in the first place. It is in the acting out of our values on a day-to-day basis that they become alive.
• Among the key business values are: trust, integrity and a focus on customer satisfaction. Integrity is at the top of the list.
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