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Tuesday, July 27, 2010

How (Not) to Lead in a Crisis

Tony Hayward, ex ceo of BP, must have studied management in a parallel universe, where a set of anti-rules for bad leadership are taught. Here are some of these anti-rules:


Deny and minimise problems. Drop any mention of the high-minded principles you announced at the beginning of your term, such as safety and a culture that puts people first. Sweep them under the rug as you play down the significance of the crisis. Or better yet, find someone else to blame — a supplier, a business partner, a lowly employee or two.

Emphasise your own power and importance. Keep yourself front and centre all the time. Rarely bring forward the rest of the team, nor even indicate that it's a team effort.

Make the story all about you. Talk about your heavy burdens and the costs to your life. When forced to acknowledge the true victims, pay lip service.

Never apologise, and don't even pretend to learn from your mistakes. Brush off public disapproval, and persist in the same mindless behaviour that provoked criticism in the first place.

Hang onto your job even when it's clear you should go, in order to negotiate the highest severance package, whether you deserve it or not. Don't even consider a deferred resignation to allow for smooth transition. Cling to power, and keep everyone guessing to the very end.

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