Q. What are the most important leadership lessons you’ve learned?
A. A lot of the lessons probably came from my dad. When I was a kid, he was a manager in a Campbell’s Soup plant and had several hundred people working for him. When I watched him at work, he never really seemed to tell people what to do. He always seemed to figure out how to get them to want to do it. He always spent a lot of time figuring out who his best people were, and he spent a lot of time figuring out what it was they wanted to do, and then it all seemed to work flawlessly. So it comes back to getting the right people, and getting them doing the right thing, and getting them the right training.
Q. Any other key lessons that you learned along the way?
A. The importance of listening and, in many cases, getting the quiet person who doesn’t necessarily always contribute to speak up. You’ve got to go ask them sometimes, and I counsel them on the side: “Don’t make me come find you. When you’re in a meeting and you see where we’re going and you’ve got a view on it, don’t wait until I ask your opinion.” As I moved up the chain, I quickly realized that I knew less about a lot of areas than the people who worked for me, and if I was talking, they were just going to do what I wanted. So it was really important to listen to them and get their feedback. By listening to all sides, I could try to figure out the right answer.
For more, see - http://www.nytimes.com/2009/09/27/business/27corner.html?_r=1
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