http://www.youtube.com/watch?v=rQj204SrNXM
It is said that some 50 to 70 percent of how employees perceive their organisation’s climate can be traced to the actions of one person: the leader. More than anyone else, the boss creates the conditions that directly determine people’s ability to work well. The leader’s emotional state and behaviour toward others heavily influence how employees feel and perform.
Particularly during the stress of organisational change, everyone watches the boss. The leader sets the performance standard. People take their emotional and behavioural cues from the top—that is, from the person they report to, plus from others still higher in the chain of command. The more emotionally demanding the situation is, the more positive and motivation-minded leaders need to be.
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