Don't talk to all your staff or all your clients/customers the same way, because they're not the same.
The Dreyfus model of skill acquisition posits that there are five stages people go through:
1. Novice
--wants to be given a manual, told what to do, with no decisions possible.
2. Advanced beginner
--needs a bit of freedom, but is unable to quickly describe a hierarchy of which parts are more important than others.
3. Competent
--wants the ability to make plans, create routines and choose among activities.
4. Proficient
--the more freedom you offer, the more you expect, the more you'll get.
5. Expert
--writes the manual, doesn't follow it.
If you treat an expert like a novice, you'll fail.
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