National Hockey League Hall of Famer Mark Messier, considered one of the greatest leaders in team sports history, once said, "to lead you have to have the trust of the players (people), and to do that you have to find a way to connect with them, to find common ground with every individual. It's a people issue (not a sports or business issue). The way to find that common thread is through compassion. With compassion the appeal to the person is much deeper than the old hard line reprimand."
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