'Q. What are the most important leadership lessons you’ve learned?
A. If I was going all the way back, it would be playing on my school’s soccer team, because we were on the same team together, most of us for eight or nine years, and we were at a really little school in Chicago that had no chance of really fielding any great athletes. But we ended up doing really well as a team, and we made it to the state quarterfinals, and it was all because of teamwork.
And the one thing I learned from that was that I actually could tell what someone would be like in business, based on how they played on the soccer field.
So even today when I play in Sunday-morning soccer games, I can literally spot the people who’d probably be good managers and good people to hire.
Q. Based on what?
A. One is reliability, the sense that they’re not going to let the team down, that they’re going to hold up their end of the bargain. And in soccer, especially if you play seven on seven, it’s more about whether you have seven guys or women who can pull their own weight rather than whether you have any stars.
So I’d rather be on a team that has no bad people than a team with stars. There are certain people who you just know are not going to make a mistake, even if the other guy’s faster than them, or whatever. They’re just reliable.
And are you a playmaker? There are people who don’t want to screw up, and so they just pass the ball right away. Then there are the ones who have this kind of intelligence, and they can make these great plays. These people seem to have high emotional intelligence. It’s not that they’re a star player, but they have decent skills, and they will get you the ball and then be where you’d expect to put it back to them. It’s like their head is really in the game.
Q. How has your leadership style evolved, given your experience running several companies?
A. You can manage 50 people through the strength of your personality and lack of sleep. You can touch them all in a week and make sure they’re all pointed in the right direction. By 150, it’s clear that that’s not going to scale, and you’ve got to find some way to keep everybody going in productive directions when you’re not in the room. And that, to me, is a huge amount of what it means to manage.....
Q. So give me an example of what you did to change that.
A. I’d turn people into C.E.O.’s. One thing I did at my second company was to put white sticky sheets on the wall, and I put everyone’s name on one of the sheets, and I said, “By the end of the week, everybody needs to write what you’re C.E.O. of, and it needs to be something really meaningful.” And that way, everyone knows who’s C.E.O. of what and they know whom to ask instead of me. And it was really effective. People liked it. And there was nowhere to hide.
.....I keep my eye out for someone who has achieved a lot, so they’ve been a great athlete or on a great team, but then something didn’t go quite right, and they’re still very hungry and want to be C.E.O. of something. I like to bet on people, especially those who have taken risks and failed in some way, because they have more real-world experience. And they’re humble.
I also like to hire people into one position below where they ought to be, because only a certain kind of person will do that — somebody who is pretty humble and somebody who’s very confident.
This is another thing I really, really value: being a true meritocracy. The only way people will have the trust to give their all to their job is if they feel like their contribution is recognised and valued. And if they see somebody else higher above them just because of a good résumé, or they see somebody else promoted who they don’t think deserves it, you’re done.
My approach is that you have to earn the respect of people you work with.'
For the full interview, see - http://www.nytimes.com/2010/01/31/business/31corner.html?pagewanted=1&ref=business
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