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LEADERSHIP IS A PROCESS OF SOCIAL INFLUENCE, WHICH MAXIMISES THE EFFORTS OF OTHERS TOWARDS THE ACHIEVEMENT OF A SHARED GOAL.

Friday, October 08, 2010

Managing in the New Economic Order

Here are some thoughts on how to manage in the new economic order post recession:

Stay flexible. Managers will need a flexible organisation, so that it can be repositioned quickly to address new threats and master new challenges. You will have to be prepared to re-evaluate your mission, strategy and goals more frequently than before, in order to adjust to the uncertain and changing environment.

Devour data. Managers will need to have their "ears to the ground" in order to hear changes as they are coming. That means you'll need to seek out fresh sources of information, intelligence and data. 

Be (somewhat) humble. Managers will not be able to assume they know the answer -- because more often than not, they won't. You'll need to be willing to hear hard truths from your employees, your customers, your suppliers and anyone else closer to a changing marketplace than you are.

Communicate. The days of keeping your head down as a manager, focusing on operations instead of external communications, are over. More than ever, managers have to become advocates. Critics will abound, and you'll need to be able to rally the support of your employees, your customers and clients and a whole array of outside stakeholders to survive and thrive.

Plan for contingencies. It's natural for people to focus on what they know, but as a result, we time and time again fail to take into account what we don't know. With rising uncertainty, the advantage goes to those who can imagine the improbable. Keeping cash and other resources on hand for emergencies will also become increasingly important.

Be proactive. If you see a problem coming, don't wait until it hits you...by then it will be too late. You will need to be prepared to react quickly.

Insist on candor. To succeed in an uncertain and rapidly changing environment, it's critical that everyone in an organisation be brutally honest. There's no time for dealing with the small lies that people routinely use to burnish their own record or avoid offending others. Everyone needs to know exactly where things stand at all times.

Stay involved. At times like the present, no manager can afford to be seen hiding in his or her office. It's important that you be seen out among your employees, in part to give them confidence, and in part to collect necessary intelligence.

Keep your organisation flat. It was a good idea before the new era; it's critical now. You can't afford to have layers of bureaucracy between you and the action. That will guarantee that you are too slow to react.

Cross-train your talent. Good managers have been knocking down silos in their organisations for years. But again, what used to be a good practice is now essential. You need people with multiple skills, who aren't qualified for just one narrow task, and who can be redeployed as the situation demands it.

Assess your team. Few organisations can afford to have people who aren't pulling their weight. You need to be constantly reassessing your team, making sure you encourage and promote the best, and dealing quickly with those who aren't contributing.

And finally...

Use your judgment. No team of Ph.D. students building computer-powered mathematical models will ever be a good substitute for common sense. You didn't have to be a rocket scientist to know it wasn't a good idea to make housing loans to people who put no money down, or to waive rules requiring them to document their income, or to make loans with payments that would balloon in two or three years when they couldn't afford the balloon payments. The bankers who survived this crisis weren't the ones with the most sophisticated risk models, but rather the ones who kept their heads.

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Thursday, October 07, 2010

Ryder Cup = Passion






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Talent Showdown

Boasting about rigorous recruiting policies has been sport at the city’s premier financial firms for decades. Even Oxbridge graduates aren’t guaranteed a job interview at blue-ribbon institutions. Instead HR departments pore over cv's for signs that a candidate is preternaturally gifted. Why trust your money to just some clock puncher when you could have a young Einstein instead?

Wrong, says a growing chorus of naysayers, who consider that approach as obsolete as analog TV. If you want somebody who will accomplish great things, they say, don’t waste your time searching for God-given ability. Because “talent” as we’ve traditionally understood it is a myth — and one we’re better off without.


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Wednesday, October 06, 2010

Building a Positive Leadership Team

Once the leader is committed to the process of building a positive business, it is essential to then build a positive leadership team that shares this commitment, focus and purpose.  

Too many leaders try to create a positive organisational culture by themselves.

To build a positive organisation fueled by positive energy, the leader must invite his/her leadership team on-board and develop a shared vision, focus, purpose and direction for the business. The leadership team must join the leader in making their organisational culture a top priority and be engaged and committed to the process. 

After all, positive energy trickles up and sideways through an organisation but it flows powerfully from the top down: from leaders, to managers, to employees to customers.

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Tuesday, October 05, 2010

Passion (v 2)

Ian Poulter, who secured Europe's first point in yesterday's Ryder Cup singles by defeating Matt Kuchar 5&4, was delighted to talk about "the best tournament in the world":

"I'm pretty passionate about this format. I love the Ryder Cup, I always have. I've watched so many matches over the years, Sevé [Ballesteros], Ollie [José María Olazábal], Colin [Montgomerie], Nick [Faldo], all the guys – they just pour out passion upon passion in this event," the 34-year-old said. "I love it. I love it from the first tee. I love it for the songs. And I love it with 11 team-mates. It truly is the best tournament in the world, and will always be. I said I was going to win today and I won a point. But more importantly, the team, as a team, managed to win the trophy back. This is a special day, for European golf to put on a display in Wales, with this many fans, is just truly unbelievable."



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Passion (v 1)

 (v 10
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Performing Under Pressure

'I had a massive lot of emotions going through my head. That was the most difficult nine holes of golf I have ever played in my life. I was really nervous on every shot. The second shot at 16 was the greatest second shot of my career, and the putt on 16 was the greatest putt of my career. I imagined winning and losing in the same breath. That's just the way golf is - there are good times and bad times, great shots and bad shots. That is what makes this game so great.' Graeme McDowell, 2010 European Ryder Cup team


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Team Spirit

After the loss of the 2010 Ryder Cup to the Europeans, Hunter Mahan of the U.S. team was overcome with emotion. He was taking the brunt of the blame for his team's loss, as any athlete would, but his teammates would have none of it. 

In particular, Stewart Cink in the video below shows great leadership, reminiscent of Theodore Roosevelt’s famous 1910 speech at the Sorbonne in Paris:

"It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcoming, but who knows the great enthusiasms, the great devotions, who spends himself for a worthy cause; who, at the best, knows, in the end, the triumph of high achievement, and who, at the worst, if he fails, at least he fails while daring greatly, so that his place shall never be with those cold and timid souls who knew neither victory nor defeat."



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Passion and Desire


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Benjamin Zander on Music and Passion

Benjamin Zander is the music director of the Boston Philharmonic Orchestra and the co-author of The Art of Possibility: Transforming Professional and Personal Life. He has an interesting perspective on leadership and success:

'The conductor of an orchestra doesn't make a sound. My picture appears on the front of the CD but the conductor doesn't make a sound. He depends for his power on his ability to make other people powerful.

And that changed everything for me. It was totally life-changing. People in my orchestra came up to me and said, "Ben, what happened?" That's what happened. I realised my job was to awaken possibility in other people. And of course, I wanted to know whether I was doing that. And you know how you find out? You look at their eyes. If their eyes are shining, you know you're doing it.

And, I have a definition of success. For me it's very simple. It's not about wealth and fame and power. It's about how many shining eyes I have around me.'




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Monday, October 04, 2010

Lessons from the Dugout

One of the greatest lessons football has for business is the value of coaching. Too often, in business, coaching is mistaken for counseling or mentoring, to the detriment of the organisation.While both functions are valuable, genuine coaching is only about performance.

In football, coaches are judged solely on performance. Nobody watches the process, only the results. If business adopted the same appraisal system, imagine the difference.

Insert into an organisation's appraisal system the concept of judging departmental managers solely on the performance of their staff -- there would be no meetings between appraiser and appraisee, only observation of the performance of staff.

That is what happens on a daily basis with football teams. The entire management team is judged, each week, on what happens during each 90 minutes of competitive play. It is the immediacy of such judgment, and the visibility of the managerial process that makes football the all-embracing model it is.

Where else are failures in personnel selection and man-management so totally visible? That visibility provides an access to the process denied in business at least until long after the event. As a consequence, the lessons from the dugout are profound, not trivial.




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Sunday, October 03, 2010

A Life in Leadership


With nearly 30 books and 85 years behind him, Warren Bennis is among the preeminent figures in the field of leadership studies.When the International Leadership Association (ILA) announced its 2010 webinar series entitled Leadership Perspectives, Bennis's August 25th presentation was a 'can't miss'. Through an interview moderated by Jean Lipman-Blumen (available here), Bennis discussed his latest book, Still Surprised: A Memoir of a Life in Leadership (J-B Warren Bennis Series)http://www.assoc-amazon.com/e/ir?t=positileader-21&l=btl&camp=213689&creative=392969&o=1&a=0470432381, and further explored his personal leadership journey through anecdotes and reflections of his life. 

Here are his key thoughts: 

1. Social animal
One of the more poignant and heartfelt insights that Bennis had to offer was the importance of people in his life. He considered his personal relationships with friends and colleagues to be the thread that unifies his many experiences, and proclaimed himself a social animal. Bennis spoke of how he best learns through conversation with others, shared his original idea for his book's title (My Self through Others), and spoke openly of the importance of people and meaningful conversation in his life.

2. Engaged Observer
Bennis spoke at length about his desire to be a part of the action of his time. He expressed a genuine interest in learning and exploring, and wanted to be a participant in our countries history and struggle. He labeled himself an engaged observer, reflecting on his service as an officer in World War II to his research on institutions and groups. He wanted to be a part of solutions, and spoke passionately about his optimism for being a part of positive and meaningful change in the world.

3. Strategic Vision
When asked about the much-used concept of vision as a guiding force behind organisations, Bennis stated bluntly that static visions are "stupid". He emphasised the importance of regularly assessing the vision that guides a company, a movement, a person in the context of the events taking place throughout the world. The environment, market, economy, politics, etc. are always changing, and being flexible in terms of what you want to achieve and how you want to achieve it is a more likely way of ensuring success.

4. Vision Subtext
Bennis also spoke fervently about the importance of identifying the subtext or undercurrent of your stated vision. Using one of his examples, a sales-person at a retail clothing store isn't simply selling suits, she's selling self esteem. In short, there is always an understated vision that is far more compelling than what lies on the surface, and leaders must work to identify it and bring it out. Leaders who spend time understanding and articulating why they do what they do will ultimately be more successful.

5. Crucibles
For Bennis, crucibles are challenges that test our character. Some challenges may be chosen while others are thrust upon us. Regardless, the adversity we face in life provides us with opportunity to find something within ourselves that we may not have known we had. Through adversity we discover ways to move forward and grow, and interestingly, Bennis stressed that growth doesn't have to be done alone. Cycling back to the beginning, Bennis suggests that relationships help us through our crucibles, and by working alongside other people we learn from and advance through life's pitfalls.

ILA's presentation of Warren Bennis provided a revealing look into the life and work of revered scholar. However, perhaps more importantly it provided a platform for one man to share his life's story in conjunction with hopeful insights for leaders everywhere. Bennis's upbeat and hopeful tenants are of great value, and as the study of leadership advances it will be interesting to revisit the value of his beliefs. 

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Saturday, October 02, 2010

Gifted Children No More Likely To Succeed

Well hurrah, let’s trample on the Non-Verbal Reasoning test papers immediately, mes enfants. And while we’re at it, please stop all those silly French mornings when our children have to do le badinage. And can we can the violin practice before school, and all the other preposterous hurdles we expect our children to vault. 

Because the news is that hot-housing your child and encouraging them to walk the path of mathematics, musical or linguistic genius doesn’t make a blind bit of difference to their future success, happiness or material gains.

Prof. Joan Freeman, who studied the adult careers of 210 child prodigies for her book Gifted Lives: What Happens When Gifted Children Grow Up, has discovered that not every child who is labeled an infant Mozart will necessarily become one. Far from it: of the 210, only six became incredibly successful in later life. 

Indeed, the book reveals that the old schoolboy riposte “Winston Churchill failed his exams at school and he didn’t do too badly, did he?” might have something in it after all. Apparently, fate, personality and good old-fashioned drive are just as important to adult success and fulfillment as the ability to describe Shape A after twisting it by 90 degrees, or describe Pi to 60 decimal points. Probably more, in fact. 


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Friday, October 01, 2010

What Motivates Us?

Several years ago, in A Whole New Mind: Why Right-Brainers Will Rule the Future, Daniel Pink argued that American professions have been dominated by analytical thinkers, but soon these left-brained MBA number crunchers would be replaced by a different kind of worker, the right-brained designer, storyteller and big picture thinker. These new workers would offer a new skill set to their employers — creativity, empathy, joyfulness and meaning.

In his new book, Drive: The Surprising Truth About What Motivates Us, Pink picks up the related theme of motivation. He argues that the incentive plans used by most organisations do not work. Even worse, there is scientific evidence that money acts as a de-motivator. Pink advises managers to pay people fairly and adequately to take money off the table, but he shows that the most effective reward is intrinsic — performance of the task itself.

Pink describes successful people as hard working and persistent. They possess an internal desire to control their lives, to learn about their world and to accomplish something that endures. They work hard to grow and develop, and to connect to a larger purpose. These workers have higher self-esteem and better interpersonal relationships than those who are extrinsically motivated. Every organisation needs to retain and cultivate these creative, problem-solving, big picture people.

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Follow Your Passion!



Don't follow money. Instead, pursue what inspires you. And don't miss weekends with your family.


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Characteristics of Greatness

HOW WINNERS THINK
1. It's Personal - They hate to lose more than they love to win.
2. Rubbing Elbows - They understand the value of association.
3. Believe - They have faith in a higher power.
4. Contagious Enthusiasm - They are positive thinkers... They are enthusiastic... and that enthusiasm rubs off.

HOW WINNERS PREPARE
5. Hope For the Best, But... - They prepare for all possibilities before they step on the field.
6. What Off-Season? - They are always working towards the next game... The goal is what's ahead, and there's always something ahead.
7. Visualise Victory - They see victory before the game begins
8. Inner Fire - They use adversity as fuel.

HOW WINNERS WORK
9.   Ice In Their Veins - They are risk-takers and don't fear making a mistake.
10. When All Else Fails - They know how - and when - to adjust their game plan.
11. Ultimate Teammate - They will assume whatever role is necessary for the team to win.
12. Not Just About the ££ - They don't play just for the money.

HOW WINNERS LIVE
13. Do Unto Others - They know character is defined by how they treat those who cannot help them.
14. When No One is Watching - They are comfortable in the mirror... they live their life with integrity.
15. When Everyone Is Watching - They embrace the idea of being a role model.
16. Records Are Made to Be Broken - They know their legacy isn't what they did on the field. They are well-rounded.

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Involvement With Your Team

When it comes the people around you, how are they doing? Typically, outside of the workplace, there are influences that can positively and negatively impact their attitude and behaviour at work. Caring to know is important as a leader so you can help encourage them through the valley.

Maybe you are thinking, that’s not my job, but it is. Once someone steps through the door and inside your world, they become your responsibility. You don’t need to fix everything, but just making sure they know that you care will go a long way.

Then, you can help advance people along this progress of involvement. There are three levels. Are you interested, committed or passionate? Before you can effectively lead, you must know at which level you personally are engaged. How deep into the vision are you?

What pulls people along and out of their discouragement faster is your contagious passion and energy as a leader. Ask those on your team: are you interested, committed or passionate?

If you are merely interested, any inconvenience will distract you. If you are just committed, then another opportunity could pull you away. However, if you are passionate about the vision, you are unstoppable.

The bottom line: Check your level of involvement and correct it if necessary. Those around you will reflect which level you are living.

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Thursday, September 30, 2010

It's About Values

US Supreme Court Justice Stephen Breyer was appointed by Democratic President Bill Clinton in 1994. He is known for his pragmatic approach to constitutional law and is generally associated with the more liberal side of the Court. He is the author of Making Our Democracy Work: A Judge's View. This is what he has to say on the Constitution:


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Lack of Management Skills Hitting UK Competitiveness

The UK is suffering from a leadership and management skills deficit which is hitting the country’s competitiveness, according to the CIPD.

Responding to the government’s Skills for Sustainable Growth consultation, the institute said that much of the public spending on skills is failing to have the desired effect because of poor management is hitting employees’ motivation and engagement. On the other hand, good management could have a “skills multiplier effect” that would boost capability across the board.

Stephanie Bird, CIPD director of public policy and HR capability, said: ‘we are concerned that too much spending on skills – by government and employers alike – is being wasted because managers lack the skills to engage, motivate, coach and develop people in the workplace.’

Bird pointed out that the UK invests less in management development than its main international competitors and that its managers are rated less positively by employees.

“This is clearly a shared problem which requires action by both employers and government,” said Bird. “However, government can play a powerful role in ‘nudging’ investment in leadership and people management skills. Such investment is crucial if we are to unlock the wasted skills spending and individual potential that is holding Britain back in the productivity stakes.”


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Don't Fear Failure

Issue:

Fearing failure, you anticipate only positive outcomes. When the inevitable misstep takes place, you're caught without a quick plan to right the wrong.

Solution: 

Take a lesson from expert kayakers: flips are going to happen. Practice the rolls that put you back in control and avoid capsizing.


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Team USA gets Inspiration from a True Patriot

Safe to say, Major Dan Rooney will have a more leisurely view of the 38th Ryder Cup at Celtic Manor than he had the last time the biennial event was staged. Two years ago as the U.S. faced off against Europe in Kentucky, Rooney, an F-16 fighter pilot with the Oklahoma Air National Guard, was in Baghdad, watching the event on the Armed Forces Network while taking a break from his tour of duty. This time around, he has travelled to Wales to watch in person as an invited guest of U.S. captain Corey Pavin. The captain even asked Rooney to talk to his team Tuesday night after dinner.

So what would a Ryder Cup golfer have in common with a man who spends part of his life piloting fighter jets? A lot, actually. When Rooney climbs into the cockpit of  a single-seat, single-engine F-16, he said there is not a more individualistic endeavour in the world. But in truth, every time he flies, he is a significant cog in a powerful team, with many others on the ground and in the air depending on him.

“You become one,” he says of his inherent mission. “When I’m up there in the black skies of Iraq delivering weapons to kids, they’re trusting their lives to me. A lot of accountability exists there.”

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Wednesday, September 29, 2010

Will an 'Integrity Executive' be enough to keep Daimler honest?

German automaker Daimler has appointed a new "integrity executive" tasked with ensuring that the company lives up to its ethical and legal responsibilities. 

The move is intended to ease lingering concerns about Daimler's culture, following the company's recent agreement to pay $185 million to settle a bribery case. 

Daimler "will continue to consistently prioritise integrity as a key element of our corporate culture," said CEO Dieter Zetsche. "No business in the world is worth violating applicable laws, regulations or ethical standards."

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The Importance of Education


“The single most important step we can take is to make sure that every young person gets the best education possible, because countries that out-educate us today are going to out-compete us tomorrow.” 

President Obama, 27 September, 2010

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How Sport Transforms Life and Career

Grete Ingeborg Nykkelmo of Norway knows success in athletics – she is a world champion in both cross country skiing and the biathlon. Grete has also proven to be successful in the business world – she currently is the Senior Vice President of Marketing for Statkraft, Europe’s largest renewable energy company.

Grete talked about how sport formed her life and business career during the IMD Biennial International Alumni Event this past weekend.

She described her sports background and talked about some of the keys to her achievements, which include a gold medal in women’s cross country skiing in 1985 at the World Championships as well as gold in the women’s biathlon at the World Championships six years later. She segued on to her corporate career at Statkraft and detailed the communications strategy that the company implemented. For Grete, there are many parallels between sport and business.

First, it taught her the value of setting goals and learning from experiences.
“There are always ups and downs – victories and setbacks,” she said. “Nobody has ever gone through life without setbacks. What is important is to always keep the final target in sight.”

After Grete quit cross country skiing in 1989, she seized on a new opportunity in the biathlon. “Most of us like security – we feel comfortable in situations we know,” she stated. “But there are many opportunities before us if we are open to new challenges and ideas.”

There are also valuable lessons in terms of teamwork. Even though cross country skiing and the biathlon are individual sports, Grete explained that as part of the national team, everyone was happy for Norway’s success and used each others’ strengths to improve.

“With a team you get feedback on your performance. You can learn from others and get support in tough times. Team is important for individual success – and individual performance important for the team. So remember to wear your ‘uniform’ and get stronger together.”

She concluded by drawing one final correlation between sport and business – passion. “If you have passion, the amount of suffering you can endure is enormous. More importantly, it will bring you happiness and satisfaction.”

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