Obtaining the Most from Your Team

The US retailer, Nordstrom, has a simple approach to recuiting talent: recruit the right people and encourage them to do what they were hired to do.

The Hall of Fame baseball manager, Casey Stengel, put the same lesson another way when he was asked, What has made you the best baseball coach in the world? He replied, 'I don't trip my players on their way out of the dugout.'

Countless organisations and leaders create impediments that prevent their employees from delivering on the promise of their value proposition. Don't you fall into this trap!