How to lead successfully in a crisis:
First,
you need the knowledge. In a crisis, there is no way forward without knowing
your industry, your business.
Second,
you must also be willing to listen to counsel and integrate disparate data and
information, yet act with determination.
Third,
being prepared to take risks, able to think outside textbook prescriptions and
ready to go beyond what others have done are qualities that become essential in
dealing with the most severe crises.
When
this knowledge, determination and creativity are combined with humility and
humanity, the leader becomes an inspiration.